Privacy policy

Information We Collect

Information you provide directly

When you fill in a contact form, request a quote, or create an account on our website, we may collect:

• Your name
• Email address
• Phone number
• Business name and website URL
• Project details or message content
• Account login credentials (username and password, stored securely)

Information collected automatically

When you visit our website, we may automatically collect certain information through cookies and analytics tools, including:

• Your IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms that led you to our site
• Click patterns, scroll depth, and interaction data

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver and manage our services
• Create and manage your user account
• Improve our website, content, and user experience
• Understand how visitors use our website through analytics
• Display targeted advertisements and retargeting campaigns to you on other websites and platforms
• Measure the effectiveness of our advertising campaigns
• Send you updates or communications you’ve opted in to receive
• Comply with legal obligations

Cookies and Analytics

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us understand how you interact with our site.

We may use third-party analytics services (such as Google Analytics and Microsoft Clarity) to collect and analyse usage data. These services may use cookies and similar technologies to gather information about your browsing behaviour. This data helps us understand trends, improve site performance, and make design decisions.

Advertising and retargeting

We may use third-party advertising platforms (such as Google Ads and Meta) to show you targeted advertisements after you visit our website. These platforms use cookies, pixels, and similar technologies to serve ads based on your previous visits to our site. This means you may see Pinecone Agency ads on other websites or social media platforms after browsing our site.

You can opt out of personalised advertising through your Google Ads settings, Meta ad preferences, or by using the Your Online Choices tool at youronlinechoices.com.au. You can also control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of this website.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you — provided those parties agree to keep your information confidential.

These third parties may include:

• Website hosting and infrastructure providers
• Analytics and monitoring services
• Advertising and retargeting platforms (such as Google Ads and Meta)
• Email and communication platforms
• Payment processors (when applicable)

We may also disclose your information where required by law, regulation, or legal process, or to protect the rights, property, or safety of Pinecone Agency, our users, or others.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website is hosted on secure infrastructure, and we use encryption where appropriate.

Some of the third-party services we use may store data outside of Australia. Where this occurs, we take reasonable steps to ensure your information is treated in accordance with Australian privacy standards.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review this page periodically.

How to Make a Complaint

If you believe we have breached the Australian Privacy Principles or you wish to make a complaint about how we handle your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe.

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Pinecone Agency

• Email: hello@pinecone.agency
• Web: pinecone.agency